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Solutions & Services
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ICT Infrastructure Solutions |
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| Backed by over 15 years of experience in managed network services and data center services, HeiTech offers innovative and integrated ICT infrastructure solutions based on reliable, secure, cost-effective and customer-driven technology. Our ICT infrastructure solutions include Managed Data Center Services, Managed Network and Communications Services, Desktop Management Services, Business Continuity Management, Customer Care /Helpdesk Services, ICT Deployment Services. |
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Managed Data Center Services (i-sentrix) |
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Designed to meet the need for a reliable information system, we offer comprehensive world-class data center management services through our Tier-IV data center compliant . I-sentrix comprises of:- |
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Internet Data Center Services (IDCS) |
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Infrastructure Development and Management Services (IDMS) |
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Data Center Management Services (DCMS) |
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Managed Network and Communication Services (Padu*Net) |
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As the Largest Non-Telco Managed Service provider, Padu*Net can deliver customer’s own virtually connected network solutions to support their operations through offering a powerful network for centralized monitoring 17 regional service centers nationwide and collaboration with world-class technology partners. Padu*Net comprises of:- |
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Managed Frame Relay |
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Managed IPVPN |
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IP Broadband (DSL) |
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Optical |
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Metro Ethernet |
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| ICT Infrastructure Solutions (cont’) |
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Desktop Management Services (Padu*DMS) |
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As part of our network and application management, we provide comprehensive support for critical desktop operational/maintenance processes, identifying and mitigating risk and optimizing the use of IT assets.
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Business Continuity Management (BCM) |
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Customers now can rest assured with our complete and comprehensive business recovery solution that prepares the customers in the event of downtime and data loss hence minimizing serious revenue impact on the business. This can be achieved through Business Recovery Management Services and Managed Online Backup Services (Padu*M.O.B.S). |
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Customer Care/Helpdesk Services (Padu*Care) |
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Our dedicated customer service team is ready to serve 24 hours a day, 7 days a week covering all aspects of customer service ranging from focus groups and quality assurance problem management to service recovery and complaint management. |
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ICT Deployment Services (Padu*Pro) |
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We offer deployment services that involve in trading services supplying various IT equipment (Router, LAN switch, Office Automation, VOIP devices) to the customer CPE/routers, project deployment and maintenance services such as computer peripherals installation and configuration as well as network installation. |
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For further enquiries, please contact us at marketing@heitech.com.my
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