IT INFRASTRUCTURE SOLUTIONS
Data Center Services

We own and manage a Tier-IV ready Data Centre facility located in Bukit Jelutong, Selangor, Malaysia providing services to our client. We also offer services to develop, build and manage data centre facilities.

The experience of operating Tier-IV ready Data Centre has enabled us to provide world-class service level to our clients. The combination of experience and technical certification such as Information Security Management System (ISO 27001), Quality Management System (ISO 9001:2001 ) and Service Management System (ISO 20000-1:2011) allows us to provide the high standard of qualities that meets the demand of many organizations in terms of service level, availability, data integrity and security.

Our suite of Data Centre Services consists of:-


i)
Internet Data Centre Services

Our Internet Data Centre Services (IDCS) provide customised information and communications technology solutions that provides secure access to protected databases tailored to meet your needs, budget and organisation sizes in respect of your e-business including internet hosting to e-business owners.

Our IDCS enables you to gain fast access to web-based content and solutions. Furthermore, our solutions experts are on call 24 x 7 x 365 with a choice of technical support, operation and back-up support and/or off site back-up media management. It is scalable to meet data growth and multi ISP and telco carrier guarantees high availability. With IDCS, you will be able to deliver optimal service performance.

Understanding your different needs, our solution packages range from:-
- Private Vault/Dedicated Room
- Dedicated Server Hosting
- Co-location Service
- Web and Email Hosting
- Dedicated/Shared Internet Accessibility



ii)
Data Centre Management Services

We provide technical and operations services consisting of hardware, software, infrastructure, processes and procedures, manpower either on a one time basis or over a fixed period of time. This allows the customer to focus on your business whilst leaving the technical and operational functions to be the IT professionals.

Our DCMS services are as follows:-

Facility Management Services
Data centre operations which include console management, change management, media management and others. Management of the said facilities can be done at the customer’s premises or HeiTech’s premises.

Technical Consultancy Services
Handling of large and mid range solutions across a variety of different operating system,database storage and back-up management,system automation,third party software management and online tele processing. Our certified and experienced personnel are always ready to serve you for your needs.

Product trading
Via our strategic alliances with various technology leaders, we are able to provide a wide range of services such as system software and hardware installation, customization, testing, commissioning and maintenance.



iii)
Infrastructure Development & Management Services

We design, build, operate, and maintain data centre facilities. We also keep abreast of the latest development in physical environment systems, the Telecommunication Industry Association and the Electronic Industries Association (TIA/EIA), the Data Privacy Act.

We have adopted the Tiering Concept developed by Uptime Institute which presides over data centre technology such as:-
- Switchboards
- Precision A/C
- UPS
- GenSet
- Fire Suppression
- VESDA
- Water Detection System
- IT Security Room
- Raised Floor



iv)
Business Recovery Management Services

Our complete and comprehensive business recovery solution prepares customers in the event of downtime and data loss hence minimizing serious revenue impact on your business. The Recovery Planning Consultancy is divided into three phases, Business Impact Analysis or Risk Assessment, Recovery Plan Development and Recovery Plan Maintenance and Testing.

BRMS offers an integrated, fully customized and total back-up solution package that ensures business continuity with logical and physical security.
- Business Continuity Planning ( BCP )
- Alternate Facilities
- Mirroring Solutions
- Off-Site Storage/Tape Media Management




For more information, please contact marketing@heitech.com.my